Solve problems effectively faster

Today’s support organizations have to be prepared to assist multiple products, customer bases, and technical skill sets. Acquiring that type of institutional knowledge takes years. 

 You could be finding the exact content you need to assist customers by role and technical fluency.

How do we get you there?

We work with your teams to identify common troubleshooting workflows, using easy-to-understand step-by-step instructions at the point of need.  

Once we have outlines, we fully index your resources and make them searchable so you can solve customer problems faster.  

Then, we leverage our patented algorithms to answer natural language questions in real-time or, if that doesn’t work, tap our knowledge about your team to intelligently route it to the correct expert. They only have to answer the question once and then our system knows it for next time.